Shipping policy

Shipping Policy

Last updated: 1 September 2026

At Olivara, we carefully prepare and package every order to ensure your jewellery reaches you safely and beautifully presented.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Orders are processed after payment has been successfully received.

We aim to process and dispatch orders within 2–5 business days.

Made-to-order, personalised and custom jewellery may require additional processing time. The estimated timeframe for these products will be communicated on the relevant product page or directly to you before production begins.

Orders placed on weekends or UK public holidays will generally begin processing on the next business day.

During busy periods, launches, promotions or holidays, processing times may be slightly longer.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Available delivery options and applicable charges will be displayed at checkout before you complete your purchase.

Estimated delivery times are:

Delivery Method	Estimated Delivery Time
Standard Delivery	2–4 business days
Express Delivery	1–2 business days

Delivery estimates begin once your order has been dispatched and are not guaranteed unless expressly stated otherwise.

For high-value jewellery orders, we may require a signature upon delivery.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery method and destination selected.

From time to time, Olivara may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

4. Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

If your tracking information has not updated for an extended period, please contact us at contact@olivarajewels.com

5. Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order.

Olivara cannot be held responsible for delays, failed deliveries or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

We will do our best to assist, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.

6. Delayed Deliveries

Estimated delivery dates are provided as a guide and may occasionally be affected by circumstances outside our control, including:

Courier delays
Severe weather
Public holidays
High-volume periods
Incorrect or incomplete delivery information
Operational or transportation disruptions

If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate the shipment with the relevant courier.

7. Lost or Missing Parcels

If your order appears to have been delivered but you cannot locate it, please first check:

Your delivery address
Safe-place instructions
With household members
With neighbours
Any delivery notifications provided by the courier

If you are still unable to locate your parcel, please contact Olivara as soon as possible.

For tracked and signed deliveries, we may need to contact the courier to investigate the shipment.

8. Damaged Packages

We carefully package all jewellery before dispatch.

If your parcel arrives visibly damaged, please take photographs of the packaging and jewellery before disposing of any packaging materials.

We may request photographs, videos or other information to help us investigate the issue.

9. International Shipping

At present, Olivara does not offer international delivery.

Where international shipping is available, shipping costs and estimated delivery times will be displayed at checkout.

International deliveries may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Olivara cannot guarantee that international orders will not be delayed by customs.

10. Customs and Import Charges

For international orders, customs authorities may inspect shipments and apply applicable duties, taxes or fees.

Any such charges are separate from Olivara's shipping charges unless explicitly stated otherwise.

Customers are responsible for complying with the import requirements of their destination country.

If a customer refuses to pay applicable customs charges and the parcel is returned to Olivara, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

11. Multiple Items in One Order

Where an order contains multiple items, we generally aim to ship them together.

However, if products have different processing times, we may dispatch items separately where appropriate.

If your order is split into multiple shipments, you may receive separate tracking information.

12. Made-to-Order and Custom Jewellery

Made-to-order, personalised and custom jewellery may require additional time before dispatch.

The applicable production timeframe will be communicated on the product page or at the time of purchase.

Because these pieces may be created specifically for you, they may also be subject to different cancellation and return conditions. Please refer to our Return & Refund Policy before placing an order.

13. Delivery Confirmation

A delivery may be considered completed when the courier records the parcel as delivered to the address provided at checkout.

For high-value orders, Olivara may use delivery services requiring a signature or other proof of delivery.

14. Shipping Restrictions

For security and logistical reasons, certain products or delivery destinations may not be eligible for standard delivery services.

If we are unable to fulfil an order to the address provided, we will contact you and, where appropriate, arrange an alternative delivery method or provide a refund in accordance with applicable law.