Privacy policy

Privacy Policy

Last updated: 1 September 2026

At Olivara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with Olivara.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Olivara is an online jewellery business offering fine jewellery, including pieces featuring lab-grown diamonds and other gemstones.

For the purposes of applicable UK data-protection law, Olivara is the data controller of the personal information we collect through our website and services.

If you have any questions about how we use your personal information, please contact us:

Olivara
Email: contact@olivarajewels.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide to Us

When you place an order, create an account, contact us or subscribe to marketing communications, you may provide:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Product preferences

  • Information you provide when contacting customer support

  • Information relating to personalised or custom orders

  • Marketing preferences

Payment Information

When you make a purchase, your payment information is processed through our payment providers.

Olivara does not ordinarily store your full payment card details on our own systems. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages visited

  • Products viewed

  • Referring website

  • Date and time of visits

  • Website interaction and usage information

This information helps us understand how visitors use our website and improve our services.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Process payments and refunds

  • Communicate with you about your orders

  • Provide customer support

  • Respond to enquiries

  • Manage returns and exchanges

  • Improve our website, products and customer experience

  • Detect and prevent fraud or misuse

  • Maintain website security

  • Comply with legal and regulatory obligations

  • Keep appropriate business and transaction records

  • Send marketing communications where permitted

  • Understand customer preferences and website usage

  • Measure the effectiveness of our advertising and marketing

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information because:

Contract:
Processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation:
We may need to process information to comply with applicable laws, accounting requirements, tax obligations or other legal duties.

Legitimate interests:
We may use information where it is reasonably necessary for operating, improving and securing our business, provided that our interests do not override your fundamental privacy rights.

Consent:
Where required, we will ask for your consent before processing your information, such as for certain marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

6. Marketing Communications

If you choose to subscribe to Olivara's marketing communications, we may send you information about:

  • New collections

  • Product launches

  • Special offers

  • Promotions

  • Events

  • Jewellery inspiration

  • Brand news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the relevant email or contacting us directly.

We will not send marketing communications where your consent is required unless you have provided that consent.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, remember your preferences, understand website usage and, where permitted, support advertising and marketing activities.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Remembering preferences

  • Website analytics

  • Understanding how visitors interact with our website

  • Measuring marketing performance

  • Personalised advertising, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage certain cookie preferences through our website or your browser settings.

8. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders and provide certain website and checkout functionality.

Information submitted through our website may therefore be processed by Shopify and its service providers as necessary to provide these services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy documentation.

9. Payment Providers

We use third-party payment providers to securely process payments.

Depending on the payment method you choose, your information may be processed by the relevant payment provider. These providers may collect and process payment and transaction information in accordance with their own privacy policies.

Olivara does not have access to your complete payment card information where this is processed directly by the payment provider.

10. Delivery and Service Providers

To fulfil your order, we may share relevant information with trusted third-party service providers, such as:

  • Delivery and courier companies

  • Payment processors

  • Shopify and technology providers

  • Website hosting and technical service providers

  • Customer service providers

  • Accounting and professional service providers

  • Fraud-prevention and security providers

  • Marketing and analytics providers, where applicable

We only provide third parties with information reasonably necessary for them to perform their services or where otherwise permitted or required by law.

11. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These technologies may include services such as website analytics, advertising platforms and social-media tracking tools.

Where required, we will obtain appropriate consent before using non-essential tracking technologies.

Information collected through these services may be subject to the privacy policies of the relevant third-party providers.

12. Sharing Your Information

We do not sell your personal information to third parties.

We may share personal information with trusted service providers where necessary to operate our business, fulfil your orders, process payments, provide customer support, maintain security, perform analytics or comply with legal obligations.

We may also disclose information where required by law, legal process, court order or a legitimate request from a competent authority.

13. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data-protection requirements.

This may include relying on an adequacy decision or appropriate contractual or other legally recognised safeguards.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

  • The purpose for which it was collected

  • Our relationship with you

  • Legal and accounting requirements

  • Our legitimate business needs

  • The resolution of disputes

  • Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Your Privacy Rights

Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information.

These may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain types of processing

  • Object to direct marketing

  • Request transfer of certain information to another organisation

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise your rights, please contact us using the details provided below.

16. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

17. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

18. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms, payment providers or other services.

Olivara is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact us:

Olivara
Email: contact@olivarajewels.com

21. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

More information about making a complaint is available from the ICO.